IT Assistant (Afternoon Shift)

Position Summary:

Daily IT support operations ensure the timely resolution of technical issues and consistent service delivery. Responsibilities include managing escalations, enforcing IT policies and procedures, and coordinating support for system maintenance, user assistance, and events while maintaining efficient and reliable IT services.

Job Responsibilities:

Assisting IT staff with technical tasks.
Preparing and deploying equipment.
Assisting in basic troubleshooting.
Supporting event-related IT setups.
Adding Staff, Student, Faculty in ZKTeco System this also include add or renew car registration, facial attendance, access control.
Handle Event Support.
Handling Procurement.
Handle escalation issue if Student Employee cannot solve the problem.
Creating and Printing ID for new staff, students, faculty.
Answering Helpdesk queries.
Assist Student, Staff, Faculty for School IT related problems.
Issue laptop to full-time staff / faculty.
Issue Asset to Student and faculty or staff who want to borrow accessories.

Skills & Qualifications:

Professional training related to IT or diploma.
Undergraduate level education in IT or similar fields.
At least 2 years of work experience in a similar functional environment.
Experience with troubleshooting and resolving desktop/laptop problems.
Experience in computer networking.
Skills with network printers and other multimedia peripherals (projectors, microphones, amplifiers).
Basic knowledge in CCTV and access control systems.
Good communications skills, both spoken and written in English.
Good listening, negotiation, and interpersonal skills, and Strong analytical skills.

To Apply:

To apply, please submit the following documents to the Human Resources Office via [email protected] or our online job application form:

Chat to Recruitment team via t.me/auppcareers (069 99 00 23)

We would appreciate it if you could use the designation: “[IT Assistant (Afternoon Shift) ] – Applicant Full Name” in the subject line.

Note: Only shortlisted candidates will be contacted for interviews. Inquiries can be directed to the email provided.