Admissions Officer

Position Summary:

As an Admissions Officer within the Admissions & Recruitment Department, you will play a pivotal role in managing the application process and supporting prospective students as they navigate their journey to AUPP. You will review applications, coordinate required assessments, and ensure clear and timely communication with applicants. The ideal candidate will demonstrate strong attention to detail, excellent customer service skills, and the ability to guide applicants through each stage of the admissions process with professionalism, integrity, and care.

Job Responsibilities:

Receives and reviews applications, ensuring all required documents are complete and accurate, and follows up promptly with applicants regarding missing or incomplete documents.
Reviews applicants against established admissions criteria and escalates exceptional or special cases to the supervisor for further review.
Coordinates English placement testing and other admissions assessments or evaluation steps, as required.
Notifies applicants of their application and admission status in a timely and professional manner.
Provides personalized support to applicants through email, phone, Telegram, and in-person communication, addressing inquiries and concerns throughout the admissions process.
Collaborates with other University departments, including Student Affairs, Finance, the Registrar's Office, and academic units, to support a smooth transition for admitted students.
Maintains accurate, complete, and confidential applicant records, communications, and admission decisions in relevant systems.
Assists in compiling and validating admissions data, statistics, and reports for internal use.
Oversees internal and external scholarship application processes, from application review through results communication.
Organizes and coordinates scholarship testing and evaluation processes in collaboration with relevant departments and partners.
Works closely with Student Recruitment Officers to exchange information about prospective students and ensure consistent, accurate communication.
Supports the Student Recruitment Team during peak recruitment and admissions periods, including University events and activities when required.
Provides feedback to the Student Recruitment Team on lead quality, applicant questions, and the effectiveness of recruitment strategies.
Performs other related duties as assigned by the supervisor.

Skills & Qualifications:

Bachelor's degree in a related field.
Minimum of two years' experience in customer service, administration, admissions, or a similar field, preferably within higher education or a related industry.
Excellent interpersonal and verbal and written communication skills in English and Khmer.
Proven ability to provide responsive, high-quality customer service.
Strong attention to detail, with the ability to manage multiple applications efficiently and produce accurate reports.
Ability to analyze situations, troubleshoot issues, and provide practical, timely solutions.
Ability to work independently and collaboratively as part of a team.
Proficiency in Microsoft Office Suite; familiarity with CRM, student information, or admissions management systems is an advantage.
Demonstrates integrity, ethical judgment, fairness, and respect for applicant and student confidentiality.
Strong organizational and time-management skills, with the ability to prioritize responsibilities and meet deadlines with minimal supervision.
Flexibility to work occasional evenings, weekends, or extended hours during peak admissions periods and University events, as required.

To Apply:

To apply, please submit the following documents to the Human Resources Office via [email protected] or our online job application form:

Chat to Recruitment team via t.me/auppcareers (069 99 00 23)

We would appreciate it if you could use the designation: “[Admissions Officer] – Applicant Full Name” in the subject line.

Note: Only shortlisted candidates will be contacted for interviews. Inquiries can be directed to the email provided.